Compliments and Complaints

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Message from Olympia City Manager Steve Hall

City of Olympia employees take pride in their work and in serving you. Our motto, SPIRIT - Service, Pride, Integrity, Results, Innovation, and Team - reflects our commitment to quality services and continuous improvement.

I welcome your suggestions about ways to improve, compliments on a job well done, and complaints about service delivery that did not meet your expectations.

To comment on the service, please send an e-mail to me, or download and use the City's comment form (pdf). My mailing address is:
    Olympia City Manager Steve Hall
    P. O. Box 1967
    Olympia, WA 98507-1967.

All suggestions and complaints are taken seriously. Compliments help the City Council, our staff, amd me know that our service to you was valued and complaints of a serious nature are thoroughly investigated.

If sending an e-mail, please provide as much information as possible about the situation, such as:

employee and department name,
date, location, and details of the service or incident
a statement of your expectations for follow-up.

While optional, your name and a contact phone number or e-mail address will be very helpful in our ability to follow up, particularly regarding serious complaints.

Thank you for taking the time to comment.